Case Study Nairobi Kenya

Safer City Programme – Nairobi and Mombasa – Kenya

Client: National Police Service – Kenya
Objective: Support the NPS to develop Concept of Operations, quality focused processes, staff development and training with an integrated technical solution to provide an overall security solution.

Following the serious terrorist attack in a shopping mall in Nairobi in 2013, serious deficiencies were identified in the response and co-ordination of the security response. BGS was engaged as key consultants for the development of a multi agency command and control suite to manage such incidents in the future.

Summary of Scope of Nairobi and Mombasa Safer City Implementations:

Technology Systems

  • Command and Control System – including Command and Control Incident Management, Geographic Information System, Resource Management System, Automatic Resource Location
  • Automatic Number Plate Recognition System, FAQ and Contingency Planning System
  • Integrated Video Management System (IVMS) – including System Control and Management, Digital Recording and Archiving, Video Analytics, Video Walls and Control Systems.
  • Communication Infrastructure – including Multimedia Capability, Base Stations, Handsets, Vehicle St and Fixed Desktop Sets.
  • Field Equipment – including Strategic Surveillance Locations, Surveillance of Public Places, Surveillance of Intersections, Surveillance of Highways, Surveillance of Iconic Buildings /
  • Camera installation – Security, Power and Connectivity.
  • Integration Services – integrating new infrastructure with legacy systems to provide seamless access to information at the point where it’s needed.
  • Implementation and Fit-out – including Data Centre fit-out, Structured Cabling, Furniture and Desktop as well as system integration and testing.

Transformation Services

  • Concept of Operations: Target Operating Model, Scope of Services, Organisation Design, Operational Roles and support structures.
  • Processes and SOPs: Contract Support Officers, Operational Support Officers, Critical Incident Support Officers, Supervisions, Shift and Centre Managers and Gold, Silver and Bronze Command roles.
  • Training: Command Centre Staff and Field officer and supervisors.
  • Business Change Support: Migration to new services and work practices, multi-agency working,
  • Performance Management Framework

Command Centre

  • Scope of functions,
  • Architectural Design
  • Civil works

The project was successfully delivered and the command centre is now operational